Frequently Asked Questions (FAQs)

1. What is the warranty policy for Regul Silver jewelry?

We offer a 1-year repair warranty on all jewelry purchased directly from us. please note this warranty does not apply to products purchased through third party retailers. This covers any defects in materials or workmanship under normal use. If you encounter any issues, please contact us, and we'll be happy to assist you.

2. How do I initiate a warranty claim?

To initiate a warranty claim, please reach out to our customer support team via email, phone, or social media with your proof of purchase and a description of the issue. We will guide you through the process from there.

3. What is covered under the warranty?

Our warranty covers defects in materials and workmanship. It does not cover damage caused by misuse, accidents, or unauthorized modifications.

4. How long does it take to produce the jewelry i ordered?

The average production time for our jewelry is between 45 to 60 days. This allows us to ensure each piece meets our high standards of craftsmanship and quality.

5. Can I have a Regul Silver design customized for me?

Yes! Every design is our own, and we can edit or alter one of our designs for you. You can choose from our selection of high-quality authentic gemstones, and our skilled designers will adjust the design to your preferences. 

6. What is the process for having a design customized?

To start, please contact us with the design you would like customized, your preferred materials, and budget. Our team will work closely with you to finalize the changes and provide a timeline for production.

7. Can I make changes to my customized order after it has been placed?

Changes can be made to your customized order within the first 48 hours after placement. After this period, alterations may not be possible as production will have commenced.

8. What materials can I choose from for customized pieces?

We offer a variety of materials including sterling silver, authentic turquoise, and other rare mineral gemstones sourced from reputable mines and workshops.

9. How can I ensure the authenticity of the gemstones used in my customized jewelry?

We source our gemstones from trusted suppliers and provide photos of the process upon request. Our team is committed to maintaining transparency and quality in all our products.